EXCHANGE & RETURN - Finesse
Effective Date: 1 March, 2017
Thank you for shopping at Finesse Lifestyle Limited. We want you to be completely satisfied with your purchase. This Exchange and Return Policy outlines the terms and conditions for exchanges and returns of products purchased on our website. By making a purchase, you agree to the terms stated below.
Eligibility for Exchange and Return: We accept exchanges and returns for products that meet the following conditions:
- The product is in its original condition, unworn, and with all original tags attached.
- The product is returned within 7 days from the date of delivery.
- The product is not part of any non-returnable or non-exchangeable categories (e.g., intimate apparel, swimwear, personalized items, etc.). Please check the product description for any specific restrictions.
Exchange Process: If you wish to exchange your product for a different size, color, or style, please follow these steps:
- Contact our customer support team within [+8810998685230] days of receiving your order to initiate the exchange process.
- Provide details of the product you wish to exchange, including the order number, product name, and desired exchange options (size, color, style, etc.).
- Our customer support team will provide you with instructions on how to return the original product and guide you through the exchange process.
Return Process: If you wish to return your product for a refund, please follow these steps:
- Contact our customer support team within [+8810998685230] days of receiving your order to initiate the return process.
- Provide details of the product you wish to return, including the order number and product name.
- Our customer support team will provide you with instructions on how to return the product and guide you through the return process.
Return Shipping and Fees: For exchanges and returns, the customer is responsible for the return shipping costs, unless the product received is damaged, defective, or
incorrect. Shipping fees are non-refundable.
Refund Process: Once we receive and inspect the returned product, we will process your refund within [number] business days. Refunds will be issued using the original
payment method used for the purchase. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment
provider.
Non-Returnable and Non-Exchangeable Items: Certain items are non-returnable and non-exchangeable due to hygiene, safety, or other reasons. These may include intimate
apparel, swimwear, earrings, cosmetics, and personalized items. Please review the product description for any specific restrictions before making a purchase.
Damaged, Defective, or Incorrect Products: If you receive a damaged, defective, or incorrect product, please contact our customer support team immediately. We will work
with you to resolve the issue by providing a replacement, exchange, or refund as appropriate.
Changes to Exchange and Return Policy: We reserve the right to update or modify this Exchange and Return Policy at any time. Any changes will be effective immediately
upon posting the revised policy on our website. It is your responsibility to review this policy periodically.
Contact Us: If you have any questions or concerns regarding our Exchange and Return Policy, please
contact us at:
Finesse Lifestyle Limited
5th Floor, Sylhet City Center shopping mall, Zinda Bazar, sylhet
Sylhet, 3100
+8810998685230
By making a purchase on our website, you acknowledge and agree to abide by the terms outlined in this Exchange and Return Policy.
