Refund policy

EXCHANGE & POLICY - Finesse

Effective Date: 1 March, 2017

Thank you for shopping at Finesse Lifestyle Limited. We want you to be satisfied with your purchase. This policy outlines the terms and conditions for product exchanges. By making a purchase, you agree to the terms stated below. Please note that we do not offer monetary refunds; all eligible returns are processed as exchanges.

Eligibility for Exchange

We accept exchanges for products that meet the following conditions:

  • The product is in its original condition, unworn, unwashed, and with all original tags and packaging intact.

  • The exchange request is initiated within 7 days from the date of delivery.

  • The product is not part of any non-exchangeable categories (e.g., intimate apparel, swimwear, or personalized items).

Exchange Process

If you wish to exchange your product for a different size, color, or style, please follow these steps:

  1. Contact Support: Reach out to our customer support team at +8801998685230 within 7 days of receiving your order.

  2. Provide Details: Share your order number, product name, and the specific item/size you wish to receive in exchange.

  3. Return Shipping: Our team will provide instructions on how to send the original product back to us.

Note: Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect. Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Products

If you receive a damaged or incorrect item, please contact us immediately. In these cases, we will prioritize an immediate replacement or exchange at no additional shipping cost to you.

Non-Exchangeable Items

Certain items cannot be exchanged due to hygiene and safety reasons. These include:

  • Intimate apparel and swimwear

  • Cosmetics and grooming products

  • Personalized or custom-made items

Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting to our website.

Contact Us

If you have any questions regarding your exchange, please contact us at:

Finesse Lifestyle Limited

5th Floor, Sylhet City Center Shopping Mall,

Zinda Bazar, Sylhet, 3100

Email: Finessebangladesh@gmail.com

Phone: +8801998685230


By making a purchase on our website, you acknowledge and agree to abide by the terms outlined in this Exchange and Return Policy.